Information
1. How can I find out if the product I'm interested in is available?
In every product you see on our site, there is an "Availability" field where you can see if a
product is "Available" or "Unavailable". The term "Available" means that the product is in
stock. However, due to the constant flow of orders, there is a small chance that this will be
booked before our system has time to update. Also, there is a case where it says how many
hours or days it is available, which shows how long it takes to get it.
In any case, the shipment takes place in 1-3 working days from the moment an order is
placed on our site.
2. Do you send a confirmation of the purchase made?
After completing your order on the website, you will receive three emails from us – one to
confirm once you have placed the order, second once the order has been processed and
delivered to the courier and third, a final email with a tracking code.
3. Can I return the products I ordered?
If for any reason you are not completely satisfied with your order and wish to return it to us,
you have 14 days from the date of delivery of your order.
For this purpose you must:
- You have not unpacked the original packaging and have not used the product.
- Complete and attach the opt-out form, which you will find as Annex 1 to the General
Terms on the website.
- Send your shipment back to the address on the bill of lading that your shipment was
delivered to.
4. I made a deposit/paid by card and still haven't received my parcel, why?
Depositing into the account or paying by card is not equivalent to an immediate credit of the
amount to our account. The package is sent after the value of the package is credited to our
account.
5. Where is my package?
You can check the status of the package through the ACS website with the tracking number
you received in your email.