Returns Policy
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.
Withdrawal and Product Returns
The store gives the CUSTOMER the right to return the non-perishable products he bought, free of charge and without being obliged to announce the reason why he wishes to return the products, within a period of 10 days from the date he receives the products, to his address store. To exercise the right of withdrawal, the CUSTOMER must notify the store and consult with it. In this case, the CUSTOMER bears only the direct cost of returning the products with a responsible transport company whose shipping process, as well as its costs, will be borne by the CUSTOMER as defined by the Law.
Returns are accepted only if the products intended for return are in the same condition in which they were received by the CUSTOMER, i.e. without their packaging being unsealed or tampered with, together with the retail sales receipt or the invoice. A condition for withdrawal is that the CUSTOMER has complied with the conditions for keeping the products as defined in their packaging.
Given that the store's products include products that can be damaged or that expire soon, or that are perishable and therefore sensitive products, we inform you that these products are expressly excluded by law from the right of withdrawal.
The store points out that the criteria for determining the products excluded from the possibility of withdrawal are defined based on the law such as the fragile nature of the products, their ease of deterioration or their short expiration date and have been determined based on common practice, and based on the declarations and relevant maintenance and preservation instructions of the manufacturers, as they appear on the indications written on the product labels.
The store recommends the CUSTOMER to carefully check - at the time of delivery of the order - the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects (e.g. wrong item, etc.).
In the event of a return of the products and depending on the way the CUSTOMER chose to pay for the respective order and on the other hand the way the products will be returned, the refund will be completed within 5 days from the date the store can receive the products in the appropriate present condition.
In the event that money is returned to you through a third party payment provider, the CUSTOMER may be charged with any commission charged by the specific third party provider based on its terms of use and operation, for which our store is not responsible.
It is particularly pointed out that if the above conditions are not met or if there is no one of the aforementioned documents accompanying the product, the request for withdrawal cannot be satisfied.
Cancellation of order
The CUSTOMER has the possibility to cancel his order by phone or email, within 24 hours from the time of its dispatch. The customer reserves the right to withdraw and cancel the order until the shipping process begins. In case the shipping process has started, the customer can return the product (based on the company's product return policy, see above) by paying the transport cost of returning the products, as defined above. The customer is responsible for any damage caused to the store by cancellation of the order. In some cases of orders, an advance payment may be requested.
The CUSTOMER has an obligation to inform the store in case of cancellation of his order.